Frequently Asked Questions
Everything you need to know about our premium medals and insignia.
How long does it take to process my order?
Most orders are processed within 1-2 business days. For custom medal mounting or engraving services, please allow 3-5 business days for our craftsmen to ensure every detail meets our quality standards.
What shipping methods do you offer?
We offer standard, express, and overnight shipping options. All orders are shipped in protective, discreet packaging to ensure your items arrive in pristine condition.
Are your medals and ribbons authentic?
Yes, we pride ourselves on historical accuracy and quality. Our products are manufactured to meet or exceed official specifications, using high-grade materials and traditional techniques.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that custom-engraved items or bespoke mounted medal sets are non-refundable unless there is a manufacturing defect.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our facility, you will receive an email notification containing a tracking number and a link to monitor its progress.
Do you offer international shipping?
Yes, Foxhole Medals ships to customers worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.